Recent personnel changes brought us a handful of new Vice Presidents. Over the next few weeks we’ll be exploring who these new business leaders are and getting to know their modus operandi. First up, an interview with Matthew Ure, our new TELCO VP.

Give us a little of your history. Where were you before CLEARLINK (CL)?

I was a small business owner before CL–I owned a custom home building company

What drew you to CLEARLINK?

The culture drew me to CL. A family member of mine was involved with MWCN and was impressed during all of the interactions he had with CL. He recommended I look into the company. Once I was brought in for an interview, the culture sold me.

What is in your arsenal of “must-have” items for managing a sales team?

A positive attitude. Anything can be accomplished if you have the right attitude.

Sales center management is very metrics-focused. What metric is your arch nemesis?

Unavailable time. My personality is one of self-management, excitement, and hard work. Often times those the first two characteristics don’t coincide with ensuring everyone is working and not playing.

What’s your sales motto/management philosophy?

I know it’s cliché but it’s “work hard, play hard.” During the 6 -10 hours a day agents are at the office I expect them to give 150% to make themselves better. Once they leave the office I hope they have more fun than they can imagine. If I’m involved with their fun outside work I try to make it as enjoyable as possible. Hey, I’m a Yellow with a little Red mixed in on the personality color test.

What keeps you up at night?

Ideas. It’s difficult for me to shut my mind off; I’m constantly trying to think of ways to improve things. I think that’s why I like movies with explosions, super heroes and fast cars–my mind shuts off for a few hours.

How does the sales environment impact performance?

I’m of the opinion that the environment is crucial to increased performance. If you are happy at work, no matter how much you have to do you’ll naturally perform at a higher caliber because you have a smile on your face.

Do you come from a family of sales people? Is it in your genes?

Yes, it’s in the genes. I’m pretty confident my Father is the greatest salesman to ever live. And, I am the youngest in my family (that explains a lot, right?) so I was constantly having to sell my older siblings on what I wanted to do so I wouldn’t get pushed around.