Crucial Conversations

By Patterson, Grenny, McMillan, Switzzler

Book Review

• Reviewer information:

  • Timothy V Stay
  • Via Amazon.com

• Review:

  "I just finished Crucial Conversations and the first thing that I did as I laid down the book, was to log on to Amazon and order 30 copies to give to the managers within my company. I am the owner of my company of 600 employees and I am constantly searching for better ways to improve communication among our staff and employees. I am going to make sure that my HR team includes these principles into their training.

  As I read through this book, I found that so many of our issues within the company would have been eliminated or diminished if we had embraced and utilized the tools laid out within this book.

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  I could have avoided a costly lawsuit if these principles had been utilized when we were disciplining and eventually terminating an unproductive employee...I also found as I read the book that I kept thinking about how to use these tools to improve the conversations in my personal life, with my wife and with my children. I would love to see a second book that focused on Crucial Conversations at Home. "