Raving Fans

By Ken Blanchard & Sheldon Bowles

Book Review

• Reviewer information:

  • Rebekah Sue Harris
  • West Haven, CT
  • Via Amazon.com

• Review:

  "Ken Blanchard's books were recommended to me by a former employer. Because my position included customer service, I purchased RAVING FANS. The book takes a lighthearted look at the serious subject of customer service. It's easy to follow and contains valuable advice. It was good enough to be recommended to a co-worker, who has since gone into business for herself. While reading, I realized what wonderful service I receive from waitresses, my hairdresser, and my mechanic. These people could have read this book from cover to cover. I think that readers will be pleasantly surprised to recognize people in their everyday life who have made their customers into Raving Fans."