As the COVID-19 crisis has unfolded, people, teams, and organizations across the world have scrambled to adjust to the new normal. Here at Clearlink, we pride ourselves on living our company values, and three of those values have driven our strategy in the face of this new reality: Respect Every Person, Embrace Opportunity, Create Community
Respect Every Person
Leadership was quick to take action, on March 13th, and began mobilizing the entire workforce to work from home to protect the health of all Clearlinkers and the larger community. Within a week, we moved hundreds of people — the majority of our workforce — to work from home. When we undertook this effort, 82 employees had full-time work from home status. As of today, we have 1,300+ employees working from home to help protect themselves, their families, and the local community. There were plenty of challenges, both individually and collectively, but leadership put people first and made work from home possible for every last Clearlinker.
It was a huge undertaking, with every team at every level pitching in to do their part. Just from an operations standpoint, the logistics of quickly transitioning over 1,000 people to WFH is a tremendous challenge. IT, Operations, and People teams, just to name a few, moved lightning-fast and put in extra hours to support everyone by providing technology setups, leadership resources, and solving logistical questions. Individual contributors, people leaders, and executives came together to ensure our high standards of performance while adjusting to a totally new work style, and doing it in real-time. We were so successful during this transition that we actually hired over 100 new employees to help us meet demands for increased business opportunities that materialized as a result of our agility in the face of sudden change.
While this time has been difficult for everyone, we’ve been inspired to see so many people do anything and everything they can to help others. From sharing opportunities to help get resources to those in need, to helping get the word out about the best ways to support local businesses, to passing along the most accurate and up to date information, Clearlinkers have been determined not to lose our sense of community.
Another challenge this new reality has presented is not losing our connections to those we are used to seeing every day. Clearlinkers have also been hyper-focused on helping our internal community, including starting Slack channels dedicated to adjusting to working from home, delivering groceries to fellow employees, and sending fun and learning activities to parents as they learn to balance their parental and professional responsibilities. And, to help keep things fun, we’ve had things like virtual background and costume contests, with prizes in the form of donations to local businesses.
Clearlink also donated $3,000 from our Out of the Blue community initiative to Direct Relief’s Coronavirus Response Fund to help in the global fight against COVID-19. Direct Relief is a “humanitarian aid organization, active in all 50 states and more than 80 countries, with a mission to improve the health and lives of people affected by poverty or emergencies – without regard to politics, religion, or ability to pay.” The donation went toward the non-profit’s overall delivery of 139,520 pounds of medical equipment delivered up to this point already.
We are so grateful to all the people, both inside and outside of Clearlink, that are thinking of others as we all do our best to adjust to this new normal.